Health & Safety
The health and safety of our Allstars and guests is of paramount importance. This is reflected in the continued investment we make into enhancing safety and the awards and certifications that we receive.
ISO 9001:2015
Quality Management
System
Group Operational Quality Assurance (GOQA) certified since 2018
IATA Operational Safety
Audit (IOSA) Certification
Renewed in Aug 2021
ISO 22000:2018
Food Safety
Management
System
Safety Award
Received
7-star safety rating and
Covid-19 Star Rating Breakdown
(by airlineratings.com)
Demonstrating our world-class safety standard, our Our Group Operational Quality Assurance Department undertook an extensive schedule of operational audits. The number of Joint Station Compliance Audits and Internal Operational Audits carried out throughout 2022 is highlighted below.
69
Joint Station Compliance Audits
7
Internal Operational Audits
Similar progress was achieved in ensuring occupational health by the Safety Department. With safety culture deeply entrenched in AirAsia, our Safety team focused on providing safety training to Allstars in other Capital A subsidiaries.
17,158
hours of safety training for 8,298 Allstars
58
training hours for non-Allstars
3,000
Allstars participated in Allstars Safety Day roadshow
These trainings help maintain our excellent occupational health safety record which resulted in zero facilities in 2022, a track record we have maintained for more than a decade.
22,672,724
Total man-hours
59
Work-related injuries
0
Fatalities
Food Safety
To ensure the safety of its food and passengers, Santan adheres to all health and safety regulations applicable to the food and beverage industry including the following standards and processes:
- ISO 22000:2018 Food Safety Management System
- Food Safety Information System of Malaysia (FOSIM)
- Inflight Catering Food Safety & Quality Policy
- Malaysia Halal Certification by JAKIM - Malaysia Halal Management System 2020
- Food safety audit by Santan's internal quality assurance
- Random spot checks and scheduled audits on food safety and quality
- Periodic microbes, heavy metal and physical tests on water, products and environment.
Talent Attraction & Retention
Capital A recognises the value of diversity for the different perspectives that it brings to enhance our decision-making processes. We do not tolerate any form of discrimination on the basis of race, ethnicity, religion, cultural background, gender, age, sexual orientation, disability or nationality. Our age and nationality diversity are as represented below:
To meet UN SDG5 on Gender Equality, we invested heavily to increase the representation of women especially in technical roles. The results of our decades-long effort has borne fruit with the current employment of 104 female pilots. However, we recognise that we still have a long way to go towards achieving gender equality across the board.
To help guide development of policy, we conducted our first group-wide Diversity, Inclusion and Belong survey and our first gender pay gap analysis. Other than industry-wide bias with fewer women in aviation, especially technical roles, our employment track record shows no systemic gender bias at employment and in pay scales.
Women Representation
34%
Women Employed
New hires by gender
Female Pilots
6.6%
global average: 5.8%
Gender Pay Gap
No gender bias in pay scales
Two other key strategic drivers help us maintain a competitive position in attracting talent, namely competitive remuneration and benefit packages, as well as opportunities for career and skills development. Our benefits cover our Allstars’ financial, physical and emotional well-being.
Financial Well-being
- Upskiling
- Career Advancement
- Financial Health
Physical Well-being
- Flexible Working Arrangements
- Work-life Support
- Travel Benefits
- Medical/Life Benefits
- Conducive Working Environment
- Allstar Health Coach Programme
Emotional Well-being
- Family Well-being
- Work Culture
- Employee Assistance Programme
- Allstar Peer Support Programme
- Aareena Oasis mental health support
To power our transition to become a digital travel and lifestyle company, training investment forms an important aspect of our talent management and development efforts. In 2022, we invested over RM113.9 million in employee training.
12.4 average training hours/employee
>23,300 employees participated in training course on Workday in 2022
Community Investment
Capital A recognises the importance of investing in our community and we have done so consistently through philanthropic programmes undertaken by AirAsia Foundation and through employee volunteerism.
The total value of Capital A's community investment and humanitarian activities in 2022 can be summarised as
>RM532,000k
spent in community initiatives
Our main cash contribution was provided by AirAsia Foundation in continuing its mission to support the growth of social enterprises in Asean. A total of RM30,767.50 was disbursed in 2022 to Malaysian social enterprise Auntie Wanders to expand its elderly care services by training 30 women companions on basic life support, elderly care and communication.
With pandemic lockdowns causing severe disruption to business, the Foundation's social enterprise shop, Destination GOOD, pivoted to expanding its online shop DestinationGOOD.com. Through this, a total of RM128,166 was generated from the sale of products by 31 social enterprises.
The Foundation's social enterprise mission enabled us to support social enterprises with six main social purposes:
Environment
Indigenous Livelihood
Women Empowerment
Biodiversity
Upcycling
Arts & Culture
Another area that saw active involvement of AirAsia Foundation and Allstars is in providing relief to communities affected by climate events. Spurred by the impact experienced by our own colleagues, we rallied to do our part to help survivors of climate disasters to rebuild and recover.
RM581,169
Raised to fund post-flood rebuilding
RM70,000
Worth of basic essentials were distributed by Ikhlas
The same Allstar spirit propelled a spike in employee volunteerism as Capital A stepped up in response to the flash floods that happened in Malaysia.
Another programme of AirAsia Foundation is the #KnowtheSigns Anti Human Trafficking module, which aims to ensure all frontline Allstars are able to recognise signs of human trafficking at all the major hubs. We are comitted to ensuring our operations are free from unethical labour practices such as forced labour, child labour and all forms of discrimination.