Health & Safety

The health and safety of our Allstars and guests is of paramount importance. This is reflected in the continued investment we make into enhancing safety and the awards and certifications that we receive.

Demonstrating our world-class safety standard, our Our Group Operational Quality Assurance Department undertook an extensive schedule of operational audits. The number of Joint Station Compliance Audits and Internal Operational Audits carried out throughout 2024 is highlighted below.

Similar progress was achieved in ensuring occupational health by the Safety Department. With safety culture deeply entrenched in AirAsia, our Safety team focused on providing safety training to Allstars in other Capital A subsidiaries.

These trainings help maintain our excellent occupational health safety record which resulted in zero facilities in 2024, a track record we have maintained for more than a decade.

Food Safety

To ensure the safety of its food and passengers, Santan adheres to all health and safety regulations applicable to the food and beverage industry including the following standards and processes:

• ISO 22000: 2018 Food Safety Management System
• Inflight Catering Food Safety & Quality Policy
• Food safety audit by Santan's internal quality assurance team
• Routine scheduled microbial, physical and chemical verification of water, food products & environmental
• Compliance with the requirements of Hazard Analysis and Critical Control Points (HACCP)
• Malaysia Halal Certification by JAKIM
• FSSC 22000 Food Safety Systems Awareness Training
• Food Safety Information System of Malaysia (FOSIM)

Talent Attraction & Retention

Capital A has always taken pride in being a people-focused organisation. We believe our success is built on the passion and dedication of our Allstars, who consistently go above and beyond in all they do. Our goal is to foster an environment where Allstars can thrive, supporting their growth both personally and professionally.

Recruiting the Right Talent

When welcoming new talent, we prioritise more than just academic and professional qualifications. We value individuals with a strong work ethic - those who are dynamic, innovative, and unafraid to take bold steps, embodying our core value of daring to dream.

In 2024, we welcomed 3,840 new Allstar.

Financial Well-being

• Upskiling
• Career Advancement
• Financial Health

Physical Well-being

• Flexible Working Arrangements
• Work-life Support
• Travel Benefits
• Medical/Life Benefits
• Conducive Working Environment
• Allstar Health Coach Programme

Emotional Well-being

• Family Well-being
• Work Culture
• Employee Assistance Programme
• Allstar Peer Support Programme
• Aareena Oasis mental health support

To power our transition to become a digital travel and lifestyle company, training investment forms an important aspect of our talent management and development efforts. In 2024, we invested over RM2.9 million in employee training.

Human Rights

Anti-Harassment

We believe unequivocally in the rights inherent to all human beings irrespective of race, sex, nationality, religion or any other status. Our approach to human rights is aligned with international labour laws and is highlighted in our Code of Conduct and Ethics.

To provide greater clarity on acceptable and unacceptable behaviours in and outside the workplace, we developed an online learning module specifically on Anti-Harassment in 2022, which all new recruits are required to complete.

Anti-Human Trafficking

As our airlines begin to go full scale with operations, our exposure to human trafficking risk increases. In 2023, we revived awareness of our anti-trafficking e-learning module, #KnowtheSigns, through a reminder campaign in conjunction with World Day Against Trafficking in Persons.