Annual Report 2020

in the coming months. These will add to the huge success currently seen with Unlimited Asean in Malaysia and Thailand, supporting our vision to become the Asean super app of choice. We will also continue to develop BigPay, BIG Rewards and Teleport to fully tap into their potential. Our ability to survive 2020 was due to undertaking a comprehensive and realistic review of every aspect of our operations, followed by instituting wide-ranging measures which have resulted in our airline operations becoming leaner and more optimised than ever before. This has effectively created a stronger and more viable platform for AirAsia in the long haul, providing us an excellent edge to be able to soar again once domestic and international travel fully recover. There is a silver lining to every crisis and the best thing to come out of this pandemic is our recovery as a stronger, more resilient travel and lifestyle platform. We are today a "new look" AirAsia – with the right focus and foundations to better meet the needs of the digital revolution as we embark on an exciting new phase of growth. 71 ANNUAL REPORT 2020