Annual Report 2020

Management Discussion& Analysis As an airline, we also recognise the important role we can play to halt human trafficking. This is an increasingly critical global issue and we are proud of the work done by AirAsia Foundation to help Allstars recognise the signs of trafficking on board and respond appropriately. Currently 33% of all Allstars have undergone #KnowtheSigns training, and the plan is to increase this number to 50% by the end of 2021. Meanwhile, AirAsia Foundation has also continued to support social enterprises across the region, and added three new organisations to its list of funding recipients in 2020, bringing the total number of enterprises supported to 28. Through its efforts, we have made a positive impact on the lives of 11,501 individuals in seven countries across the region. GOVERNANCE: INTEGRITY IN EVERYTHING To protect our operations, including our sustainability initiatives, we have in place a robust governance framework that ensures integrity and transparency across the Group. Although good governance is the principal responsibility of our Board, we ensure that the principles are shared and understood by everyone representing AirAsia. In 2020, for example, we developed a new Anti-Bribery and Anti-Corruption (ABAC) Policy in response to the recent amendment to Section 17A of the Malaysian Anti-Corruption Commission (MACC) Act 2009. This policy has since been communicated to all Allstars as well as our vendors, suppliers and consultants. The policy is now part of the Code of Conduct training provided to all new recruits. It is also available on the Group’s intranet portal, along with all other Group policies, for easy access by Allstars. OUTLOOK As we go to print with this annual report, Covid-19 vaccination programmes are ongoing across Asean and beyond. In Malaysia itself, close to two million individuals have been fully vaccinated, with the second of a three-phased programme beginning on 19 April. The expectation is that most countries in the region will have vaccinated 40%-50% of their populations by the third quarter of the year. As increasing numbers of people are protected against the virus, travel will slowly open up again, first domestically, then regionally and eventually internationally. Although it is too early to predict with certainty when international travel will resume, we are prepared to continue to build our domestic markets as travel restrictions and market conditions allow and are confident of the ability to record improved performance based on ever-intensifying pent-up demand. As experienced in 2020 and early 2021, whenever there has been a relaxation in domestic travel, there has been a spike in spontaneous travel and an increase in forward bookings. If anything, the prohibitions imposed have further increased the desire to travel. At the same time, we will continue to build on the momentum of growth achieved in our digital businesses. Our plan for the airasia super app is to roll out its products and services to more of our Asean markets. airasia food expanded into Singapore in March and will soon be in Indonesia and Thailand. airasia beauty has been launched in Malaysia and Indonesia and we are working on expanding airasia health services in Thailand, Indonesia and the Philippines in the future, while offering SNAP deals in Vietnam and Singapore soon. We have also worked on new product offerings, including airasia taxi which will be launched in Malaysia 70 AIRASIA GROUP BERHAD