Annual Report 2020

13 JULY 2020 AirAsia Thailand introduces two new domestic connections, Chiang Mai-Hua Hin and Udon Thani-Hua Hin. 28 JULY 2020 AirAsia’s virtual Allstar, AVA, is made available on WhatsApp. 29 JULY 2020 AirAsia Indonesia collaborates with DokterLink to extend rapid test convenience for guests in 15 additional locations. 30 JULY 2020 AirAsia expands connectivity in Indonesia by reopening three domestic routes connecting key cities, namely Yogyakarta- Medan, Surabaya-Denpasar, and Jakarta- Semarang. AUGUST 6 AUGUST 2020 Following its success from the 7.7 sales, OURSHOP (now known as airasia beauty) gears up to launch the 8.8 Infinite Sale. 10 AUGUST 2020 AirAsia Thailand adds Suvarnabhumi Airport as a Bangkok flight base alongside Don Mueang Airport. 10 AUGUST 2020 AirAsia celebrates Indonesia’s 75th Independence with a Virtual Travel Fair, rapid test promos and more. 11 AUGUST 2020 AirAsia launches its official store on Shopee in the Philippines, making available a wide selection of in-flight merchandise, souvenirs and collectors’ items online. 13 AUGUST 2020 AirAsia accelerates its digital transformation with robotic process automation in partnership with JIFFY.ai . 13 AUGUST 2020 OURSHOP (now known as airasia beauty) launches the Shop Sama Kamek Campaign in East Malaysia. 15 AUGUST 2020 BIG Loyalty (now known as BIG Rewards) offers up to 80% BIG Points rebate in the 816 BIG Deals Sale. 17 AUGUST 2020 AirAsia Malaysia resumes Kuala Lumpur- Singapore flights for essential and official travellers under the Reciprocal Green Lane (RGL) scheme. 19 AUGUST 2020 AirAsia Foundation continues the fight against human trafficking by training Allstars online to become first responders. 20 AUGUST 2020 BIG Loyalty (now known as BIG Rewards) introduces BIG Deals, enabling members to redeem lifestyle deals using BIG Points on the BIG Loyalty app. 14 JULY 2020 AirAsia Philippines resumes selected international flights. 15 JULY 2020 Teleport expands services to provide customs clearance for cross-border e-commerce in East Malaysia. 21 JULY 2020 Santan launches its second Malaysian outlet at the Sunway Pyramid shopping centre. 25 JULY 2020 AirAsia Indonesia provides drive- through rapid Covid-19 test facilities for guests departing from Soekarno Hatta International Airport. . 13 ANNUAL REPORT 2020