Annual Report 2020

Sustainability Statement Company Technology developments & innovation in 2020 Plans for 2021 Santan – the food group which started off as our in-flight menu brand and has now become a chain of Asean fast food restaurants that also offers airasia farm, a fresh produce marketplace for B2B and B2C transactions • Launched home delivery via its own website as well as third- party food delivery platforms; and opened three satellite kitchens to increase home delivery reach. • Developed a POS solution where diners can place orders directly on Santan’s web or mobile app, or the in-store self- service kiosks. • Developed demand planning tools for outlets to ensure they do not overstock or understock. • Launched airasia farm (previously OURFARM), an e-commerce platform that connects farmers directly to food businesses including restaurants and supermarkets. • Introduced “Matching” and “Quotation” modules that match buyers to the nearest farmer based on produce type, so logistics costs can be reduced. This has reduced transaction time as quotations can be produced in less than a minute. • Buyers and farmers receive digital training at Redbeat Academy, if needed. • Currently Santan’s POS is being hosted at a vendor site. The plan is to bring it in-house. • airasia farm will be enhanced via integration with logistics providers, launch of a trading module and warehouse management system. BigPay – a homegrown fintech company that aims to become a digital bank • Launched bill payments, allowing users to settle their bills with over 20 telcos, internet providers and utilities providers. • Launched Singapore fully in the cloud and moved a large part of Malaysian products to the cloud. • Cash top-up at local convenience stores. • User access to insurance, digital loans and wealth management solutions. BIGLIFE - a lifestyle rewards platform that goes beyond flights • Launched BIG Deals which allows members to redeem a wide variety of lifestyle deals using BIG Points. • Expanded its instant points exchange platform from BIG Xchange into the airasia super app. • Rebranded its name from AirAsia BIG Loyalty to BIG Rewards. • BIGLIFE will continue to power the airasia ecosystem with BIG Points as a digital currency, while diversifying its product offerings. Communication Across Borders & Homes Our Allstars were able to make a relatively seamless transition to work from home (WFH) in line with the Government’s SOPs, thanks to earlier investments made into our cloud-based suite of collaboration tools. The same tools that have enabled collaboration among teams in different geographical locations across the Group are being utilised by Allstars working from home. With the addition of Workplace, Chilli and Zoom, we have sufficient platforms to maintain a high level of engagement with our Allstars. Our senior leadership, for example, are able to conduct live-streamed town halls to over 20,000 Allstars across the Group, providing much-needed clarity and motivation at a time of pervasive uncertainty. INFORMATION SECURITY & PRIVACY Along with migration onto digital platforms, it has become imperative for AirAsia to ensure the security of our data, as well as that of our guests, Allstars and third parties. Accordingly, in 2018 we outlined a data governance roadmap up to the year 2021 to set up a robust framework to protect the confidentiality of all data within our systems. This includes the implementation of data security control measures as well as tools to monitor their effectiveness. At the same time, we are creating awareness among Allstars of the importance of protecting data, and how they can contribute to data security in the manner they access and use data. Data security is assured by our Data Governance Policy which is supported by an Information Security Policy and Access Control Policy as well as SOPs for: 1) Server, Database and Network Hardening; and 2) Information Security Incidents Response. 108 AIRASIA GROUP BERHAD