POLICY STATEMENT

Capital A Berhad's Whistleblowing Policy is to enable genuine and legitimate concerns to be raised by Allstars and others. The policy provides an opportunity for those concerns to be investigated and for appropriate action to be taken to ensure that the matter is resolved effectively and within the company wherever possible.

SCOPE

Established by the Board of Directors and overseen by the Audit Committee, this whistleblowing policy and procedures provides an independent framework for Allstars and others to report potential or actual regulatory and policy violations. Allstars and external stakeholders may report matters involving the following:

 

 

REPORTING PROCEDURES

Capital A Berhad encourages Allstars and others to report comprehensive allegations including the nature of the event, involved parties, and supporting evidence via the official web channel or whistleblower@airasia.com. Matters involving Head of Internal Audit, C-Suite executives or directors should be sent directly to auditcommitteechairman@airasia.com for independent management.

HANDLING REPORTS

To ensure high standards of accountability, the Group evaluates all reports with the utmost seriousness and requires Allstars to provide full investigative cooperation. The formal process is structured as follows:

• Initial Response: The Relevant Function/Internal Audit (Investigation Unit) or the Audit Committee Chairman will acknowledge the complaint and provide a response to the reporting party within three working days of receipt.
• Case Management for Allstars: For allegations involving Allstars (excluding senior leadership), the Investigation Unit reviews reports and furnishes final investigation findings to the Head of Internal Audit, the Head of Employee Relations, and the relevant Department Head.
• Executive Oversight: Allegations involving the Head of Internal Audit, C-Suite executives, or directors are managed independently by the Audit Committee Chairman.
• Quarterly and Ad-Hoc Reporting: The Audit Committee receives quarterly updates on all reported cases and the outcomes of related investigations. In addition, any urgent or high-impact matters are promptly escalated to the Committee to ensure timely oversight and appropriate attention.
• Record Retention: All cases documentation is maintained in secured files with restricted access by the Head of Internal Audit and Investigation Unit for a period of seven years.

CONFIDENTIALITY AND RETALIATION

All whistleblower information will be kept confidential by Capital A Berhad and Capital A Berhad will not tolerate any harassment or victimization and will take appropriate action to protect the person when he/she raises a concern in good faith. Any party that retaliates against someone who has reported wrongdoing in good faith may be subject to appropriate action, up to and including legal action, where applicable.

DISCLAIMER

Capital A Berhad have a right to reroute all complaints submitted which are not related to the above concern mentioned above to respective channels within Capital A Berhad for further action.