Non-compliance or breach of local laws, regulations, industry guidelines or consumer authority requirements of multiple jurisdictions could lead to our license and/or operations to be revoked. MITIGATION The Group maintains high-level engagement with the regulators of each jurisdiction to keep updated on all regulatory requirements. We also monitor the regulatory landscape of all the markets we are in for new or amended regulations that affect the Group. We have a regulatory team that ensures we adhere to all the relevant regulations at all times. Regulatory Risk 4 Rating: Recovery of air travel across the markets we serve is proceeding at different rates. Some of our markets have yet to open their borders to international travel or are continuing to make flying difficult as well as costly with constantly changing regulations, excessive quarantine requirements, and the need for travellers to take the PCR test. MITIGATION The Group closely monitors and adapts to regulations and policies as these change. We have also expanded our business to new frontiers like digital platform, cargo, e-hailing, etc. Market Risk 5 Rating: These arise from different information system channels that bring about threats such as ransomware, phishing, data leakage, hacking and inside threats. These threats can cause significant damage and loss to the Group. MITIGATION The Group has a dedicated information security team that focuses on detecting, containing and remediating cyber threats. We have adopted a robust information security system that revolves around the ISO/IEC 27001 process and methodology to secure all our systems. Regular security assessments, penetration tests and source code reviews are performed on these systems to ensure cyber resilience. Cybersecurity Risk 6 Rating: C R E A T I N G S U S T A I N A B L E V A L U E A N N U A L R E P O R T 2 0 2 1 0 6 3
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