. . . VALUE FOR OUR STAKEHOLDERS . ACTIVITIES THAT CREATE . . . Ventures • Groceries & farm-to-table marketplace via airasia grocer • Digital training at airasia academy • Muslim-centric products and services through IKHLAS Engineer ing • Provide industry leading maintenance, repair and overhaul (MRO) services for airlines in the region via Asia Digital Engineering ECONOMIC • Revenue RM1.7 billion* • Flight capacity 36% of capacity in 2020* • Load factor 74%* • airasia Super App monthly active users (MAU) 8.5 million • airasia Super App monthly page views 110 million • e-commerce orders delivered 1.45 million • BigPay active card users 1 million • Acquisition Gojek Thailand, DeliverEat & Dacsee ENVIRONMENTAL • Scope 1 emissions 392,942 tCO2e (2020: 1,262,946 tCO2e) • Scope 2 emissions (electricity purchased) 2,979 tCO2e (2020: 3,356 tCO2e) • Carbon intensity ratio 68.1 gCO2/ASK, 94gCO2/RPK (2020: 65.7 gCO2/ASK, 88gCO2/RPK) • Non-renewable electricity purchased 4,711 MWh (2020: 5,266 MWh) • Scheduled waste generated 17.5 tonnes and 42,746 litres (2020: 31.8 tonnes and 25,792 litres) • Recycled 2,287kg of waste from RedQ • Water consumption 38,943m³ (2020: 46,286m3) SOCIAL • 920 Allstars & family members vaccinated at RedQ • 1,689 Allstars vaccinated at RedHouse • AirAsia Foundation collected over RM500,000 for Malaysia Flood Relief Campaign • Conducted first-ever Diversity, Inclusion and Belonging survey in five languages • Conducted gender pay gap analysis • NPS increased from 52 in 2020 to 60 in 2021 • Zero fatalities • Awarded 7-star rating in recognition of high Covid-related safety standards • RM10.5 million spent on Allstars training GOVERNANCE • Listed in FTSE4Good Bursa Malaysia Index • Sustainability now overseen by Risk Management and Sustainability Committee • Introduced Anti-Harassment Policy • Identified the Group’s climate-related risks and opportunities O U T P U T & O U T C OM E S S TA K E H O L D E R S The year 2021 saw the transformation of AirAsia into Capital A - a fully diversified Group with a strong and growing digital and lifestyle business. While air travel was still subdued throughout the year, our non-airline businesses gained traction and contributed to significant outcomes, as depicted below. √ Our Allstar Values: • Dare to Dream: Dream the impossible. Believe the unbelievable. • Make a difference: Get stuff done. Be passionate. • Change the Game: Keep moving. Do Better. • Win as One: We are always better together. • Celebrate All Individuals: People and their talents are the heart of it all. *These figures refer to the Consolidated Group, ie AirAsia Malaysia, AirAsia Indonesia, AirAsia Philippines and other subsidiaries. We have been presenting consolidated financial reporting for Capital A in accordance with MFRS 10 since 1 January 2017. Employees (Allstars) Regulators/ Governmental Bodies Business Partners Social Enterprises Customers (Guests) Suppliers Board of Directors Market Analysts Investors Local Communities M A N A G E M E N T D I S C U S S I O N A N D A N A L Y S I S A N N U A L R E P O R T 2 0 2 1 0 5 7
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