. . . ENABLE VALUE-ADDING OUR CAPITALS . . . How We Create Value Capital A is about democratising services that people value. Through our airline business AirAsia, we have pioneered low-cost air travel in Asean, adapting the lean, no-frills business model employed in the US and Europe to the local landscape. Through our digital and technology platforms, we are replicating our low-cost model across various lines of business in order to make quality everyday lifestyle services affordable, accessible and inclusive to all. We operate a fleet of 213 aircraft and operate out of headquarters in each of our four main bases in Malaysia, Thailand, Indonesia and the Philippines. We also have a digital hub in Bengaluru, AirAsia Software Engineering & Technology (AASET); and a digital training centre, airasia academy housed in KL Sentral. ADE utilises hangar space in KLIA and Subang; and we also have two flagship Santan outlets in Mid Valley Megamall & Sunway Pyramid. Aircraft: 168 Airbus A320; 40 Airbus A320neo; 4 Airbus A321neo; 1 Airbus A330ceo Airline headquarters: RedQ (Malaysia), RedNest (Thailand), RedHouse (Indonesia), RedPoint (Philippines) Digital headquarters: RedStation and Chartered Square (airasia Super App), Wisma Tune (other digital entities) MANUFACTURED CAPITAL Over the years, we have been building a robust IT infrastructure to support both our airline and non-airline businesses. We also have various systems and processes that ensure safe and efficient flight operations. Meanwhile, the AirAsia brand has become a household name throughout Asia. Data: from over 600 million guests Digital partners: Google, GE, Oracle, VisionBox & Salesforce, etc INTELLECTUAL CAPITAL Our Allstars are the driving force of Capital A, helping us develop and execute our strategies, and maintaining strong relationships with guests, customers, business partners and the community. • No. of Allstars Group-wide: 14,778 • % female Allstars: 35% HUMAN CAPITAL We place great emphasis on our relationship with guests (customers) while building strong trust-based relationships with our business partners and the investing community. Through AirAsia Foundation, we are supporting the development of a number of underserved communities throughout Asean. Guests flown to date: over 600 million BIG members: 24.4 million Social enterprises supported: 28 airasia ride drivers: 30,000 SOCIAL & RELATIONSHIP CAPITAL Our airline operations depend heavily on jet fuel, which is derived from oil & gas. However, it is part of our business model to minimise our fuel consumption in order to reduce costs and decrease our carbon footprint. • Jet fuel consumption: 123,389 tonnes • Electricity consumption: 4,711 MWh NATURAL CAPITAL Shareholders’ equity, borrowings and income from our operations enable us to meet our day-to-day as well as growth financial requirements. Shareholders’ equity: -RM6.0 billion Total borrowings: RM2.4 billion Fund raising: RM2 billion FINANCIAL CAPITAL I N P U T O u r B u s i n e s s Aviat ion • Provide safe and affordable flights for people in Asean with great customer service • Provide ground-handling services for our own and third-party airlines in Malaysia, Singapore and beyond • First fast food airline chain in the air and on the ground, Santan Digi tal • Travel, delivery, e-hailing, fintech & media/ content services via the airasia Super App • Fintech services through BigPay • Logistics, Freightchain & home delivery via Teleport • Lifestyle airasia rewards programme S u p p o r t e d b y √ Good governance √ Robust safety & risk management √ ESG principles 0 5 6 C A P I T A L A B E R H A D Our Business Model
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