S u s t a i n a b i l i t y H i g h l i g h t s • Started Women Mentorship Programmes • Introduced Annual Diversity Survey • Disclosed first Gender Pay Gap Analysis • Updated Anti-Harassment Policy to reiterate zero tolerance for all forms of harassment • Female pilots: 6.1%, above the global average of 5.8% Capital A obtained the following ISO certifications ISO 27001:2013 – Information Security Management (Group Information Security) ISO 9001:2015 – Quality Management System (Group Operational Quality Assurance) ISO 22000:2018 – Food Safety Management System (In-flight Operations) Capital A was included in the FTSE4Good index for the second consecutive year in recognition of our strong ESG practices • Launched FACES contactless check-in at klia2 • Cut electricity consumption by 10.5% • Cut water consumption by 15.9% • Raised >RM500k for postflood rebuilding • Gave back >RM670k to community initiatives • Reduced work-related injuries by 49% • Renewed IOSA certification • Updated Anti Trafficking module to incorporate regional trafficking patterns • Avoided 11,175 tonnes of CO2 emissions through fuel efficiency initiatives • Zero incidents of non-compliance to environmental regulations • Established Climate Strategy to achieve Net Zero by 2050 • Commenced TCFD alignment A B O U T U S A N N U A L R E P O R T 2 0 2 1 0 1 5
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