Group Operational Quality Assurance In 2016, we established our Group Operational Quality Assurance (GOQA) to ensure all our AOCs comply with applicable regulations, IATA Operational Safety Audit (IOSA) standards and recommended practices. Since 2018, GOQA has been certified to ISO 9001:2015 Quality Management System. GOQA is responsible for conducting the Internal Operations Audit (IOA) and the Joint Station Compliance Audit (JCSA) which is conducted annually at all hubs and main bases, and once every two years at all other stations. To ensure that we maintain oversight despite Covid-19 travel restrictions, GOQA developed Remote Assessment Programmes to enable scheduled audits to continue, thereby ensuring the integrity and safety of our airline operations. These audits aim to close gaps and prepare our AOCs for the IOSA certification. IOSA certification represents the industry gold standard indicating the highest standards of operational safety and efficiency. As a non-IATA member, certification is optional for AirAsia. Nevertheless, we ensure that all AirAsia airlines meet IOSA standards through undergoing IOSA audits and mirroring the audit processes in GOQA’s IOAs. In 2019, all AirAsia AOCs successfully obtained IOSA certification. In August 2021, IOSA registration was successfully renewed for AirAsia Malaysia. In the interim, GOQA conducted IOAs at IAA and PAA in January and June 2021 respectively, returning no major findings in need of remedial action. Airline (AOC) Latest IOSA Certification Date Remarks AirAsia Malaysia - AK 6 August 2021 IOSA Registration renewed via Remote Audit in August 2021 AirAsia Indonesia - QZ 21 June 2019 GOQA IOA completed in Jan 2021 AirAsia Philippines - Z2 31 May 2019 GOQA IOA completed in June 2021 The table below depicts the total number of Remote Assessment Audits carried out in 2021: Audit No. of Audits Performed Remarks Joint Station Compliance 53 Audits conducted at all operational stations groupwide Internal Operational 6 IAA, MAA, AAI, PAA, TAA and AAX In February 2022, airlineratings. com awarded AirAsia with its highest star rating for a second year in a row. AirAsia Group was also named one of the Top 20 safest LCCs in the world. * airlineratings.com ranks 385 airlines around the world Group Aircraft Health Monitoring Function is another safety associated function undertaken by GOQA. The objective is to maintain oversight of recurrent defects in all aircraft operated by AirAsia. GOQA monitoring adds a second layer of oversight to AOC-level monitoring. The technical health of aircraft is monitored daily in real time, and any defect identified is brought to the attention of the Maintenance Operations Departments of the relevant AOC, to ensure timely rectification. Weekly monitoring reports are then shared with management and stakeholders in the AOCs. This monitoring function not only prevents aircraft from being grounded but also helps avoid undesirable events and incidents associated with system defects. This contributes to the overall safety and reliability of aircraft operations. In 2021, we issued 52 weekly Aircraft Health Monitoring Reports. 1 3 8 C A P I T A L A B E R H A D Social (cont’d.)
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