HEALTH & SAFETY Social The health and safety of our Allstars and guests is of paramount importance. Health and safety governance is headed by our Chief Safety Officer who oversees all aspects of safety in Capital A. We have a comprehensive framework of systems and processes to ensure that Allstars are able to carry out their functions safely. (i) Operational Safety Our activities are governed by a host of manuals, safety policies and SOPs which are regularly reviewed and updated. These are accessible points of reference to guide safe behaviour among Allstars and inculcate a positive safety culture in which all employees are involved and actively engaged. In 2020, we began a process of standardisation of some of the key manuals at group level so that all AOCs are brought up to best practice standards. Further updates were made in 2021 to reflect changes in the Capital A structure. Three key manuals which were refreshed were: Manual Description & Update Safety Management System (SMS) • Standardises operational practices which ensure that risks are proactively managed and relevant procedures are in place to prevent serious incidents • Incorporates the requirements of ICAO Annex 19, ICAO DOC 9859, IOSA, Civil Aviation Authorities • Updated in 2021 to comply with latest regulatory requirements and civil aviation directives Emergency Response Plan (ERP) • Covers our response to major aircraft incidents or other adverse events that result in serious injuries, fatalities, severe damage and/or significant operational disruption • Standardised at Group level in 2021 for central management and coordination Occupational Safety Health & Environment (OSHE) • Outlines standards and operating procedures to ensure the safety and well-being of Allstars, contractors and visitors to Capital A • Incorporated in Capital A’s operations in 2021 To ensure compliance with operational safety standards, our Group Operational Quality Assurance Departments undertake regular operational audits while our Safety Department monitors occupational safety and tracks and investigates all safety reports raised. S U S T A I N A B I L I T Y S T A T E M E N T A N N U A L R E P O R T 2 0 2 1 1 3 7
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