Ethics & Integrity All directors and employees at Capital A are expected to comply with the Group’s Code of Conduct and Ethics (the Code). The Code addresses aspects such as confidentiality of information, conflicts of interest, money-laundering and/or insider trading/dealing, environment, health and safety and whistleblowing. Developed by the Group’s People Department, in November 2021 the Risk Management Department (RMD) was assigned to look at Group-wide compliance. Through a compliance exercise and matrix, RMD will develop a central compliance repository (internal & external) for better monitoring. To ensure effective communication on policies and procedures, all new hires are introduced to the Code during their onboarding sessions and are required to acknowledge the Code online. Moving forward, we aim to conduct refresher training on the Code and develop an e-learning module to reinforce a culture of integrity. To ensure adherence to these policies, we encourage Allstars throughout the Group to speak up and report any incidents that go against the grain of the standards we seek to achieve. There are two main channels through which they can do this: • askPAC System: a chatbot where they can raise concerns on unfair or discriminatory treatment, and every query will generate a serial number for easy tracking. All reports are directed to the Employee Relations team. • Whistleblower channel: where Allstars and any other stakeholder can send emails in confidence via whistleblower@airasia.com, which is managed by our Internal Audit team. Concerns related to employment matters will be redirected to Employee Relations. For more information on our Whistleblowing channel, please refer to https://capitala.airasia.com/whistleblowing_channel.html. Types & incidence of breach in ethical behaviour Types of Breach Total Actions Taken Harassment 2 Termination of Employment Fraud 9 Warning, Final Warning, Termination of Employment Misappropriation of company assets/funds 1 Warning Abuse of company benefits/property 0 – Others (eg breach of internal SOPs, attendance, late to work) 117 Warning, Final Warning, Termination of Employment Whistleblowing Channel In 2021, we received a total of 19 reports via our whistleblowing channel concerning abuse of authority/benefits (three reports); misappropriation of company assets/funds (one); and others (15). These cases were investigated and dealt appropriately with follow-up actions. Anti-Bribery & Anti-Corruption (ABAC) Capital A does not tolerate any form of bribery or corruption. When we revised our ABAC Policy in 2020, in response to Section 17A of the Malaysian Anti-Corruption Commision (MACC) Act 2009, we ensured all Allstars were aware of the Policy and the seriousness of a breach. Our ABAC Policy is available to all employees via the Group’s intranet, RedDocs, and our official website. Corruption has the potential to severely undermine our business, therefore RMD continuously monitors the Group for any potential corruption risk. In the last four years, two cases of bribery/corruption were proven. These were managed as per outlined procedures, with warning letters and dismissal, if warranted. Risk Management Over the last year, RMD has worked to transform what used to be a very theoretical approach to risk and business continuity management to one that is more practical and people-friendly. This has been achieved through updating and automating our risk and business continuity management using RedRadar, our risk management system. More interactive, the system now sends reminders to accountable personnel of due dates for risk assessments, complete with an escalation process that creates accountability should the risk assessment not be completed on time. To ensure the relevant people are able to use RedRadar optimally, training was provided to heads of department and stations as well as designated risk personnel. In addition, risk awareness training was provided to educate Allstars on what constitutes risk and how to assess risks. Our ultimate objective is to create a risk-aware culture that permeates our daily activities and functions. 1 0 6 C A P I T A L A B E R H A D Economic (cont’d.)
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