2021 Materiality Assessment Updates • Renaming several material matters for better Group strategy (eg renamed Customer Relationship Management to Guest Experience; Human Capi tal Development to Talent Attract ion & Retent ion; and Corporate Citizenship & Philanthropy to Community Investment). • Technology & Innovation and Information Security Privacy are now combined and named Technology, Innovation and Information Security as they are interdependent in nature. • Climate-related Risk Management is replaced by Climate Strategy to cover aspects of our fleet management, operational eco-efficiency, carbon offsetting and sustainable aviation fuel strategy. • Addition of Waste Management as a separate material matter. • Health & Safety remains one of our top-three priorities amidst the Covid-19 pandemic. • Increasing prioritisation on Corporate Governance, Technology, Innovation & Information Security, Talent Attraction & Retention, Community Investment and Climate Strategy. Moving forward, we aim to develop a key performance indicator for our material matters to better measure our progress, impact and value creation. Since 2020, the Group has been a member of CEO Action Network (CAN), a peer-to-peer informal network of CEOs that focuses on sustainability advocacy, capacity building, action and performance. Through this working group, peers across various sectors are able to forge partnerships and share their knowledge and best ESG practices. Association In FY2021, we refreshed our material matters to better align our strategies and improve our performance and reporting disclosures. We conducted a comprehensive materiality survey which included engagement with 472 internal and external stakeholders in order to better understand their ESG expectations. Our Material Sustainability Matters Influence on Stakeholder Assessments and Decisions Significance of Capital A’s EES Impacts Medium High Medium High Supply Chain Management Corporate Governance Health & Safety Technology, Innovation & Information Security Community Investment Guest Experience Climate Strategy Talent Attraction & Retention Waste Management Social Environmental Economic Identification We conducted an internal review of our 10 material matters from FY2020 and analysed sustainability issues based on current and emerging risks & opportunities, publ ications associated with airlines/digital industries and against relevant sustainability indices. A total of nine material sustainabi l i ty mat ters were identified. 1 Prioritisation We engaged our internal and external stakeholder groups and distributed an online materiality assessment survey for them to rank the nine material matters based on the impor tance to our stakeholders as wel l as our business operations. Results of the assessment were plotted on a materiality matrix graded from medium to high importance. 2 Validation The mater ial i ty mat r i x was presented to the Board for its review and validation. 3 1 0 2 C A P I T A L A B E R H A D Introduction (cont’d.)
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