Annual Report 2020

Business Review In-flight • All aircraft are equipped with High Efficiency Particulate Arrestors (HEPA), which filter out 99.99% of dust particles and airborne contaminants including viruses and bacteria. • All cabin crew wear protective equipment including masks and gloves. • All meals are produced and packaged following strict food safety requirements. Production staff are regularly monitored while cabin crew handling food wear disposable gloves. • Cabin crew are trained to assist with any medical situation in-flight including identification and isolation of anyone who may feel unwell. • Temperature checks are conducted before arrival at destinations where this is mandatory. On Arrival • Health declaration forms are handed to guests before or on arrival. • Thermal screening takes place upon arrival. • Transit passengers may be asked to stay at the airport. • Mandatory quarantine may take place as per regulations at destination countries. All guest safety requirements, including those of the local authorities at the destinations served, are made available on our website. As a result of efforts taken to safeguard our guests and Allstars, every airline in the AirAsia Group was awarded the top seven stars for Covid-19 health ratings from aviation safety experts at Airlineratings.com. AIRASIA MALAYSIA Travel restrictions have been in place in Malaysia since the government imposed the Movement Control Order (MCO) on 18 March. The severity of these restrictions, however, varied at different points in the year according to the incidence of fresh Covid-19 cases in the country. AirAsia Malaysia grounded its entire fleet when the MCO was first implemented, and resumed domestic flights when 74 AIRASIA GROUP BERHAD