Annual Report 2020

GLOSSARY Aircraft at end of period Number of aircraft owned or on lease arrangements of over one month’s duration at the end of the period. Aircraft utilisation Average number of block hours per day per aircraft operated. Available Seat Kilometres (ASK) Total seats flown multiplied by the number of kilometres flown. Average fare Passenger seat sales, surcharges and fees divided by number of passengers. Block hours Hours of service for aircraft, measured from the time that the aircraft leaves the terminal at the departure airport to the time that it arrives at the terminal at the destination airport. Capacity Number of seats flown. Cost per ASK (CASK) Revenue less net operating profit divided by available seat kilometres. Cost per ASK, excluding fuel (CASK ex-fuel) Revenue less net operating profit and aircraft fuel expenses, divided by available seat kilometres. Load factor Number of passengers as a percentage of capacity. Passengers carried Number of earned seats flown. Earned seats comprise seats sold to passengers (including no-shows), seats provided for promotional purposes and seats provided to staff for business travel. Revenue per ASK (RASK) Revenue excluding lease income divided by available seat kilometres. Revenue Passenger Kilometres (RPK) Number of passengers multiplied by the number of kilometres those passengers have flown. Stage Length Length of journey flown by a one-way flight. 291 ANNUAL REPORT 2020