Annual Report 2020

Wellness Webinars/Workshops In addition, a series of wellness workshops was organised for Allstars including: • 15 emotional well-being webinars with 21,505 total views • 3 manager workshops on emotional well-being with 155 participants • 7 financial well-being webinars with 12,979 total views • 27 online yoga classes with in-house cabin crew from Bangkok attracting 9,179 total views Standard Operational Safety Although we had to scale down our operations in 2020 in response to travel restrictions, AirAsia continued to improve on our operational safety processes. Safety training was provided not only to Allstars in potentially hazardous functions, but to everyone. The idea is for all Allstars to recognise their role in keeping themselves and others safe at all times. AirAsia conducted 22 Webinars . 3 Workshops , and more than 27 Online Programmes Won Malaysian Society for Occupational Safety & Health (MSOSH) Gold Award 2020 Safety Management System (SMS) Training Our Training, Standards and Safety Departments worked together to obtain online training approvals from the relevant regulators of each country. This allowed us to conduct a total of 981 online SMS training hours, in addition to 218 hours in a classroom setting for our Operational team. Safety Management System (e-learning) Approximately 3,000 Allstars from various functions and departments joined the four-hour course via Google classroom. This course aims to enhance safety awareness during the downtime. Redeye Training This training was introduced in 2020 to familiarise Allstars with AirAsia’s new safety reporting tool, which has been created in-house, tailored to the Group’s unique business structure. User-friendly, the app encourages participation in reporting and allows for safety as well as investigation reports to be stored safely. Aerial Genie Lift Safety Inspection Training Every year, qualified Allstars from Ground Service Equipment (GSE) undergo eight- hour training to conduct aerial work platform equipment inspection, according to the manufacturer's instructions. Working at Height course at NIOSH Engineering Allstars undergo eight-hour training on how to minimise the hazards of working at height. Safety Performance The year saw significant improvement in our safety performance, with a halving of recordable injuries; roughly two-third decrease in severity rate; and drastic reduction in incident rate. While these are very positive numbers, they are also the result of severely curtailed flight operations 121 ANNUAL REPORT 2020