Annual Report 2020

SOCIAL Aligned to SDGs HEALTH & SAFETY The health and safety of Allstars and guests is given top priority at AirAsia. In 2020, this was reflected in the manner in which we responded to the pandemic. While continuing to enhance all procedures to ensure the safety of flight operations, extra effort and attention was given to keep guests and Allstars safe from the virus. Safety Amid Covid-19 New policies and procedures for guests’ safety were introduced, including temperature checks, wearing of face masks, markings on seats and on the ground to ensure social distancing, the placement of hand sanitisers throughout the terminal, and regular sanitisation of aircraft - every night for domestic flights and immediately after any international flight undertaken for special transport reasons. We also strongly encouraged guests to use our contactless processes, such as self check-in and FACES, our facial biometric recognition system. To ensure Allstars adhere to approved SOPs, an Operational Guidance Handbook was developed for easy reference. RED OFFICES FLIGHT DUTIES Office Checkpoints Temperature will be taken prior to entry Protected at All Times Wear the prescribed PPE before reporting for flights Social Distancing Within office premises, during pre-flight briefings, and at the airport Mobile Phone Sign-in Allstar crew to sign-in via their mobile phones by connecting to RedWifi Greet the Asean Way Avoid handshakes. Greet your fellow Allstars the Asean way Frequent Handwashing Sanitise regularly as you make your way to the office, before meeting with colleagues, and upon boarding the plane Cabin Disinfection Disinfect the cabin and high-touch areas using approved and recommended chemicals/agents Guest Social Distancing Make necessary announcements and manage the cabin traffic well to maintain social distancing during boarding and disembarkation Strict one Hand Carry Policy Each guest is allowed to carry only one laptop bag/backpack into the cabin Wear your PPE on Duty Crew should be fully equipped with PPE in all phases of the flight for maximum protection. Sanitise before wearing your PPE by thorough hand washing Do Not Touch Seatbelts Seatbelt crossing should be during the last sector cleaning only. Tactfully request guests to cross their own seatbelts through announcements before leaving the aircraft No Touch! Do not touch your hair and your face, even if you are wearing gloves 119 ANNUAL REPORT 2020