Annual Report 2020

Sustainability Statement Stakeholder Group Engagement Channels Areas of Interest How We Respond Investors • Investor meetings & conference calls • Annual General Meetings & Extraordinary General Meetings • Investor Relations website • Investor briefings by Senior Management • Financial performance • CG practices • Strategies • Brand management • Operational performance • Health & safety • Customer relationship management • Innovative initiatives • Environmental management • Actively communicate with investors • Provide timely updates of business performance & strategies • Focus on enhancing our branding and expanding lines of business • Ensure safe & healthy working environment • Sustainability practices • Awards and accolades Market Analysts • Analyst briefings • Analyst meetings & conference calls • Media interviews & releases • Investor Relations website • Financial performance • CG practices • Strategies • Brand management • Operational performance • Customer relationship management • Data privacy & security • Continued engagement with analysts • Timely updates of business performance & strategies • Focus on enhancing our branding and expanding lines of business Regulators/ Governmental Bodies • Regular dialogue through face-to-face meetings & official correspondence • Parliamentary sessions • Formal meetings with government officials initiated by AirAsia • Tours and familiarisation visits to AirAsia • CG practices • Policy & regulatory compliance • Risk & crisis management • Data privacy & security • Environmental management • Engage closely with regulators and governmental bodies • Announce or report relevant information in a timely manner • Maintain standards and certifications Social Enterprises • Corporate community programmes • Funding of social enterprises through AirAsia Foundation • Regular dialogue • Ethics & integrity • Innovation • Job creation • Economic development • Create support system for social enterprises • Actively communicate with social entrepreneurs • Increase employability and job creation Suppliers • Regular dialogue and reviews • One-to-one meetings • Agreeable contracts & terms • Service efficiency, value, delivery & cost • Health & safety • Ensure consistent communication with suppliers on contracts and supplier code of conduct • Compliance with required policies • Provide safe and healthy workplace Local Communities • Community development programmes • Corporate social responsibility initiatives • Partnerships and employee volunteerism • Websites and social media platforms • Community engagement • Rural development & empowerment • Environmental impact • Undertake empowerment programmes, volunteerism and donations • Provide humanitarian assistance and post-disaster relief 98 AIRASIA GROUP BERHAD