Annual Report 2019

Note: 1. FY2018 data covers AirAsia Malaysia (“MAA”), AirAsia X (“AAX”) & Ground Team Red (“GTR”) only, whereas in FY2019, the data includes all active airline affiliates. 2. Total manhours worked for FY2018 and FY2019 is 21,520,512 and 22,042,176 respectively. All AOCs have completed the International Air Transport Association (“IATA”) Operational Safety Audit (“IOSA”). IOSA is widely regarded as the global benchmark for aviation safety management. The audit, conducted every two years, covers eight (8) functional and operational areas: • organisation & management system • flight operations • operational control & flight dispatch • aircraft engineering & maintenance • cabin operations • ground handling operations • cargo operations • security management All safety and operational procedures are guided by our robust Safety Management System (“SMS”) encompassing hazard and risk management in line with the requirements of the International Civil Aviation Organisation (“ICAO”). Through 2019, the SMS was further strengthened by enhancing digital processes with the use of Google Cloud Platform, harnessing the power of big data and enabling seamless integration with risk management processes. Our Philippines and Thai AirAsia X operations were registered under IOSA in 2019, joining Malaysia, Indonesia and AirAsia X which are already in the registry. Our Thailand and India operations have been inducted into the IOSA registry early 2020, with Japan to follow soon. We recognise that, to maintain the highest level of safety, constant effort has to be made to keep safety top of mind among Allstars while at work. This is achieved through various initiatives – from safety communiques to briefings, alerts, drills and workshops – organised at the Group and AOC levels. At Group level, the following initiatives were carried out: 0 5 10 15 20 25 30 Incident Rate Severity Rate 12.3 16 20 25.7 Incident & Severity Rates Rates FY2018 FY2019 SOCIAL Safety Management System Safety Policy & Objectives Safety Risk Management Safety Assurance Safety Promotion AirAsia Safety Culture 158 MORE THAN JUST AN AIRLINE > SUSTAINABILITY STATEMENT (CONT’D)