Annual Report 2019

MATERIAL MATTERS SUSTAINABILITY INDICATORS LINK TO MANIFESTO KEY INITIATIVES KEY OUTCOMES VALUE CREATED Human Rights GRI 405, GRI 406, GRI 408, GRI 409, GRI 412, FTSE4Good Human Rights & Community, Labour Standards, DJSI SAM CSA 3.3 • Code of Conduct • Sexual Harassment Policy • Train-the- Trainers programmes for Anti-Human Trafficking • Prevention of incidents in relation to child labour, forced labour and sexual harassment • A total of 172 Allstars completed the programme Uphold ethical business through inequality mitigation Health & Safety GRI 403, FTSE4Good Health & Safety, DJSI SAM CSA 3.7 • Occupational Safety and Health Training Programme • Safety Management System (“SMS”) • International Air Transport (“IATA”) Operational Safety Audit (“IOSA”) • Regional Food and Retails Quality Assurance (“QA”) • Enhanced digital processes with the use of Google Cloud Platform • Philippines and Thai AirAsia X operations were registered under IOSA in 2019 • Maintain ISO 22000 certification for Malaysia’s AirAsia inflight operation • Good Manufacturing Practice (“GMP”) certification for AirAsia Thailand • Less than 3.0cpm Food Safety Complaint Align, achieve and maintain highest standard/quality in Food Safety and Health & Safety of the stakeholders Human Capital Development GRI 404, DJSI SAM CSA 3.4 • Internal classroom training • Technical training • Scholarship • Succession Planning • Conducted 118 sessions, attended by 2,248 Allstars • Total training hours was 944 hours • A total of 201 types of technical training, total cost up to RM 4.8 million • RM 1.1 million contributed to MBA programme Enhance growth opportunities of the Group by developing Allstars’ profession SOCIAL 154 MORE THAN JUST AN AIRLINE > SUSTAINABILITY STATEMENT (CONT’D)