Annual Report 2019

STRATEGIC FOCUS TARGET KEY INITIATIVES PROGRESS 2019 KEY ACHIEVEMENTS PRIORITISED SDG Sustainability as 7 th Allstar Value; embedded as a KPI • Launch Sustainability as the 7 th Allstar Value • Sustainability as a shared KPI for Allstars • Appointment of Sustainability Saviours in all departments • Sustainability Segment in AOC Townhalls • Awareness sessions at AOC levels • Sustainability Day • Launched Sustainability as the 7 th Allstar Value in December 2019 • Appointment of Sustainability Saviours throughout the Group • Sustainability Saviours appointed in all AOCs and key departments • Sustainability awareness sessions held for Allstars, key departments and AOCs • 216 posts in internal channels • 6 articles published on the in-flight magazine Target 1.5 Target 3.7, 3.8, 3.9 Target 4.1, 4.2, 4.3, 4.4, 4.5, 4.7, 4.A Target 5.1, 5.2, 5.A Target 8.2, 8.3, 8.4, 8.5, 8.7, 8.8, 8.9 Target 9.1 Target 10.1, 10.2, 10.5 Target 11.1, 11.A Target 12.2, 12.4, 12.7 Target 13.2 Target 16.2, 16.4, 16.6, 16.10, 16.A, 16.B Target 17.5, 17.17 130 MORE THAN JUST AN AIRLINE > SUSTAINABILITY STATEMENT (CONT’D)

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