Annual Report 2019

STAKEHOLDER ENGAGEMENT We are aware of the importance of open communication with stakeholders as part of our day-to-day operations. The feedback we receive from our stakeholders are integral in shaping our business decisions and strategy as we continue to grow our brand. By continuously engaging with our stakeholders, we can keep abreast of evolving social and environmental issues in pursuit of delivering value to the societies we operate in. Our methods of engagement, frequency and matters of interest (identified sustainability risks and opportunities) raised by our stakeholder groups and how we respond to them are detailed in the table below. STAKEHOLDER GROUP ENGAGEMENT MODE FREQUENCY *MATTERS OF INTEREST HOW WE RESPOND Board of Directors (“BOD” or the “Board”) Board meetings Quarterly • Corporate Governance & Conduct • Information Security & Privacy • Climate-related Risk Management • Human Capital Development • Efficiency & Reliability • Risk & Crisis Management Theme 1: Economic Theme 2: Environmental Theme 3: Social Annual General Meetings Annually Corporate events Scheduled and/or ad-hoc Employees (Allstars) Social media On-going basis • Corporate Governance & Conduct • Information Security & Privacy • Climate-related Risk Management • Human Capital Development • Supply Chain Management Theme 1: Economic Theme 2: Environmental Theme 3: Social Employee appraisal Annually Community engagements Scheduled and/or ad-hoc Online surveys Scheduled and/or ad-hoc Townhalls Quarterly Cultural, sports, well-being & appreciation events Scheduled and/or ad-hoc Open office layout 24/7 Business Partners Regular meetings On-going • Health & Safety • Customer Relationship Management • Efficiency & Reliability • Risk & Crisis Management • Operational Eco- efficiency Theme 1: Economic Theme 2: Environmental Theme 3: Social Financial institutions & aircraft investor credit roadshows Twice a year Workshops & seminars Scheduled and/or ad-hoc Global aviation finance conferences At least once every quarter Technical support based in AirAsia Malaysia’s Headquarters (“RedQ”) 24/7 Commercial support with General Electric (“GE”) based in KL & Airbus based in Singapore 24/7 AIRASIA GROUP BERHAD ANNUAL REPORT 2019 121 SUSTAINABILITY STATEMENT