Annual Report 2021

Meanwhile, the following measures are taken to ensure the security of sensitive financial data in the BigPay app: • Authentication: Establishes the identity of both the sender and the receiver; uses trusted third parties that verify identities in cyberspace • Non-repudiation: Ensures that transactions cannot be repudiated or presents undeniable proof of participation by both the sender and the receiver in a transaction • Authorisation: Establishes and enforces the access rights of entities (both persons and/or devices) to specified computing resources and application functions; also locks out unauthorised entities from physical and logical access to the secured systems • Integrity: Assures that data have not been altered • Confidentiality: Assures that no one except the senders and receivers of data can actually understand the data As a result of the various security systems and processes in place, there have been no information security breaches or other cybersecurity incidents in BigPay. BigPay Goes Green: Initiatives for the Environment In July 2021, BigPay joined Every Action Counts, a new coalition that connects experts to share best practices on how to address nature conservation and climate change with some of the world’s leading digital financial platforms. This first step marks our platform’s journey to empower users across Asean to lead greener financial lives. BigPay and APE Partnership From 1-30 November 2021, BigPay partnered with Animal Projects and Environmental Education (APE Malaysia) to plant one tree on behalf of each of the first 1,000 users that made water bill payments via BigPay. The aim was to create environmental awareness and to motivate users to get involved in climate protection initiatives. The contributing users were provided with a photo, as well as an e-certificate with the GPS coordinate of their planted trees as an acknowledgement. At the end of the programme, over 1,100 trees were planted in Lower Kinabatangan region in Sabah, with BigPay making its own contribution of 100 trees. 1 6 0 C A P I T A L A B E R H A D Our Entities (cont’d.)

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