Moving forward, the product and technology team of airasia Super App will further improve the customer journey by integrating Global Distribution System (GDS) and channel managers to offer better flight and hotel content, and developing an integrated app for all delivery drivers/riders. Other improvements include: • Integration of quantum metrics for continuous product development, to recognise and fix potential improvement opportunities on the ecosystem • Integration of richer sources of content for Travel to offer more convenient options to users • Rollout of the Authorise/Capture approach to all LOBs • Quick access to Upcoming Status of orders HEALTH & SAFETY Because of the nature of its products and services, airasia Super App has put in place policies and processes to protect both its service providers and users. airasia ride To ensure the safety of drivers and guests, both are equipped with emergency call buttons on their respective apps enabling them to seek emergency assistance, if needed. Additionally, all drivers are vetted before being on-boarded onto our platform, while guests are able to share their live trip location with others so their whereabouts can be tracked easily. Additional initiatives to ensure the safety of drivers/passengers Key Initiative Description Driver training All drivers are required to go through training on safety, etiquette and driver application usage e-hailing insurance Drivers are required to have e-hailing insurance to protect themselves, passengers and the vehicle in the event of an accident Health screening All drivers will be required to undergo basic health screening from local healthcare facilities prior to obtaining their e-hailing licence While the pandemic is ongoing, the following measures are being implemented. Key Initiative Description Vehicle sanitisation Drivers are required to regularly sanitise their vehicles Hand sanitisers Incoming passengers are offered the use hand sanitisers Masks on Drivers are required to have their masks on at all times Vaccination Drivers are encouraged to be vaccinated, with a status sticker awarded to those who are fully vaccinated MySejahtera Scanning All vehicles are equipped with the MySejahtera QR code S U S T A I N A B I L I T Y S T A T E M E N T A N N U A L R E P O R T 2 0 2 1 1 5 7
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