(iv) Human Rights We are committed to ensuring our operations are free from unethical labour practices such as forced labour, child labour and all forms of discrimination. Our code of ethics, which is available to Allstars and external stakeholders, clearly communicates our commitment to conducting our business fairly, impartially, ethically and with the utmost regard to safety. Underlining our commitment to human rights, we launched a Diversity, Inclusion and Belonging survey; reviewed our Sexual Harassment Policy; and improved our Anti-Human Trafficking Training. As human trafficking often involves air travel, our Foundation has developed a #Know the Signs programme so Allstars will be able to recognise signs of human trafficking and respond appropriately. Training has been held regularly since 2017. In 2021, AirAsia Foundation updated its Anti Human Trafficking training to incorporate trafficking patterns and the modus operandi in Thailand, Indonesia and the Philippines. This is to ensure all frontline Allstars are able to recognise signs of human trafficking at all the major hubs. A total of 10,053 Allstars (71%) completed the #Know The Signs Anti Human Trafficking training during the year, marking a 33% improvement from 2020. Reporting Process The process to report a suspected case of human trafficking is as follows: 1. Crew receives a request for assistance from a suspected victim or spots a suspected victim. 2. Crew cross-checks signs with senior crew or purser. 3. Senior crew/purser notifies the captain. 4. Captain radios for ground support. 5. Where present, AirAsia security personnel accompany airport security officers to meet aircraft upon arrival at destination. 6. Suspected victim is interviewed by law enforcement officers. 7. Cases requiring social worker support will be referred to AirAsia Foundation’s NGO partners, if available, at destination. 8. Crew records observations and actions in a dedicated #KnowtheSigns form in the Group’s Coruson reporting app. In 2022, AirAsia seeks to develop a human rights policy. In order to ensure there are no gaps in the policy, a focus group discussion will be organised to discuss the policy and the Group’s human rights risk exposure, followed by planning of remedial actions. 1 5 4 C A P I T A L A B E R H A D Social (cont’d.)
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