Safety in the Pandemic Onboard Safety Since 2020, we have introduced a host of measures to minimise the risk of Covid-19 transmission on our flights. Last year, some of these measures were enhanced based on new developments such as our new policy, announced in October 2021, to accept only vaccinated adult guests and guests under the age of 18 only if they are accompanied by fully vaccinated parents or guardians. Some of our main measures are illustrated below. Pre-flight During flight Post-flight Minimisation of check-in contact through FACES, mobile check-in, selfbaggage drop and digital boarding pass HEPA filters ensure the highest level of air quality with 99.997% micron filtration Disinfection carried out on all aircraft daily and thorough cleaning during each transit Regular disinfection of counters and kiosks Mandatory mask policy onboard all flights Passenger contact tracing when case is confirmed by health authorities Health declaration by all air crew prior to duty Vaccinated guests only Cabin Crew Guidelines • Wear the prescribed personal protection equipment (PPE) before reporting for flights • Maintain social distancing at all times; and ensure guests maintain social distancing during boarding and disembarkation • Sign-on for duty via mobile phones by connecting to company’s WiFi network • Greet fellow Allstars and guests the Asean way • Self-sanitise regularly on the way to the office, before meeting colleagues, and upon boarding the plane • Wear PPE in all phases of the flight; no touching of hair of face, even if wearing gloves • Disinfected cabins and high-touch areas using approved and recommended chemicals/agents • Undergo regular Covid-19 self-testing S U S T A I N A B I L I T Y S T A T E M E N T A N N U A L R E P O R T 2 0 2 1 1 4 1
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