TECHNOLOGY, INNOVATION & INFORMATION SECURITY Technology & Innovation From the start, Capital A has been technology driven, leveraging technology to reduce costs and pass on the savings to guests. From an early adopter of online flight bookings to the present day, we have developed a sophisticated and robust digital infrastructure. This, together with the huge amount of data that we have gathered over the years, has enabled us to pivot to what we are today, namely a digital travel and lifestyle company. Other than the Airlines, our core businesses comprise airasia Super App, Asia Digital Engineering, Teleport, BigPay and Ventures – all of which are either tech companies or tech-reliant companies. We continue to leverage our digital infrastructure and data to create and incubate more startups while expanding the products and services currently offered to meet customers’ evolving expectations and needs. Innovation Description Plans for 2022 Health Travel Pass Standardised and secure mechanism to store and verify guests’ health data, eg vaccination certificates and Covid-19 test results, to authenticate guests’ health status before boarding them onto the plane. The pass was launched in Malaysia in September 2021, followed by Indonesia in October 2021. Rollout in Thailand, Philippines, Korea, Macau, Taiwan, Cambodia and Vietnam FACES Biometric airport clearance solution that guests can use via airasia Super App to check in, conduct baggage drop, validate their identity and clear security – remotely. Guests can enrol for FACES on the Super App with registration open for all our AOCs using passports or national IDs. The pre-security clearance was piloted in klia2. Continue to extend the use of FACES at more touchpoints in klia2 (eg from counters to transit and aerobridge) and roll out boarding and presecurity touchpoints at other Malaysian airports once the vendor transitions the solution to the cloud. Currently it is an on-premise solution (at klia2) and not scalable to other airports without incurring significant cost. Network modernisation through virtualisation Virtualisation is achieved using Software-Defined Wide Area Network (SDWan), which enables more efficient management of long-distance networks. SDWan makes it easier to uti l ise multiple connections to achieve higher network performance at lower cost. Overall benefits include network resilience, optimisation of equipment use and bandwidth as well as better fault tolerance. The network upgrade started in 2021 with our Sydney data centre. Rollout in all Malaysian domestic airports. Digital Trip Files Digitalisation of documents that need to be filed by Ground Operations after a flight is completed in order to reduce paperwork and manual workflow on the ground. The system will be updated with technical optimisation, monitoring and tracking enhancement, dashboard, trip records module in Galaxy Suite, and CAAM approval. 1 1 2 C A P I T A L A B E R H A D Economic (cont’d.)
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