Annual Report 2019

BO LINGAM President, Airlines Malaysian Bo Lingam, male, 55, currently leads our Airlines business and drives customer service improvements and cost efficiencies through digitalisation and the One AirAsia initiative. He also heads AirAsia SEA (formerly known as AirAsia Global Shared Services), a shared services centre that provides corporate and support services to AirAsia. Bo joined AirAsia in 2001 as a Ground Operations Manager, responsible for implementing the low-cost concept in operations and procurement. Since then, he has held several key positions including Purchasing and Supplies Senior Manager, Regional Guest Services Director and President and Group Chief Operation Officer, where he supervised AirAsia’s operations in Malaysia, Thailand, Indonesia, the Philippines, India and Japan, drove process improvement and set up new airlines in the region for the Group. Prior to joining AirAsia, and upon completing his Sijil Pelajaran Malaysia, he worked extensively in the publication and music industry at various production houses, including as Production Controller at EMI Music Malaysia as well as Operations Manager and Promotions Manager at Warner Music Malaysia. 03 BO LINGAM KAREN CHAN CEO, AirAsia.com Australian Karen Chan, female, 48, was appointed as CEO of AirAsia.com in December 2019, responsible for transforming AirAsia into the fastest-growing travel tech and lifestyle platform in ASEAN that offers a frictionless and personalised experience to consumers all in the convenience of one app, powered by unified data, loyalty, and payments technology. Consumers will now be able to browse, buy and engage with other members over 15 new products across travel-related offerings, experiences and lifestyle deals, e-commerce and logistics as well as media solutions (advertising technology and content generation). Karen joined AirAsia in March 2019 as Group Chief Commercial Officer for the airline overseeing commercial, digital, route management, sales and distribution initiatives. Karen has over 20 years of experience in digital and retail consulting. Prior to joining AirAsia, she was the SVP of Digital for C&J Clark APMEA and Chief Digital Officer for Pizza Hut APAC, championing efforts in omnichannel retailing, digitalisation of brick-and-mortar stores, customer relationship management and headless e-commerce. Karen obtained a degree in Bachelor of Arts from The Chinese University of Hong Kong, and an MBA from the Australian Graduate School of Management, University of New South Wales, Australia. 04 KAREN 55 ABOUT US AIRASIA GROUP BERHAD ANNUAL REPORT 2019