Annual Report 2019

STAKEHOLDER GROUP ENGAGEMENT MODE FREQUENCY *MATTERS OF INTEREST HOW WE RESPOND Social Enterprise Corporate community programmes Scheduled and/or ad-hoc • Corporate Governance & Conduct • Efficiency & Reliability • Climate-related Risk Management • Health & Safety • Brand Management Theme 1: Economic Theme 2: Environmental Theme 3: Social Funding of social enterprises through AirAsia Foundation On-going since 2012 Regular dialogue sessions Scheduled and/or ad-hoc Suppliers Regular dialogue sessions Scheduled and/or ad-hoc • Customer Relationship Management • Efficiency & Reliability • Attractive & Inclusive Workplace • Health & Safety • Brand Management Theme 1: Economic Theme 3: Social One-to-one meetings Scheduled and/or ad-hoc * Descriptions and more can be found in the following sections of this Sustainability Statement For detailed information on the relevant themes, please refer to the following pages: SUSTAINABILITY THEME PAGE Theme 1: Economic 132 to 143 Theme 2: Environmental 144 to 153 Theme 3: Social 154 to 178 MATERIALITY ASSESSMENT In 2019, we updated our Materiality Matrix based on the results obtained from our stakeholder engagement sessions and Impact Assessment exercise. We revised our list of material sustainability matters, as well as began the initial alignment of our materiality assessment process with internal Enterprise Risk Management (“ERM”) criteria. We considered both internal and external factors during the revision, including current and emerging global risks and opportunities, references and publications associated with the airlines industry, as well as sustainability-related disclosures by peer organisations. A total of sixteen (16) sustainability matters were identified. Our sustainability matters have been prioritised in consideration of significant Economic, Environmental and Social (“EES”) impacts on the Group’s operations and stakeholders through an Impact Assessment exercise and engagement sessions. The Impact Assessment exercise involved members of the SWGC and where relevant, we leveraged on our existing business risks evaluation parameters to rate the likelihood and impact of occurrences of non-financial risks events and materialisation of opportunities associated with the sustainability matters. We engaged with both our key internal and external stakeholders, around 350 participants, to gauge their perception on the identified sustainability matters. The pie chart indicates the percentage of stakeholder groups that participated in the engagement sessions. 85.88% Customers 1.98% Market Analysts 6.5% Employees 1.13% Government 1.13% Social Enterprises 1.6% Suppliers 0.56% Business Partners 1.22% Investors Stakeholder Feedback Profile AIRASIA GROUP BERHAD ANNUAL REPORT 2019 123 SUSTAINABILITY STATEMENT