Annual Report 2019

SUSTAINABILITY STATEMENT ONE OF THE WORLD’S TOP 20 MOST PUNCTUAL AIRLINES 11.1% FUEL SAVINGS FROM FLIGHT OPERATIONS 399% INCREASE IN VOLUME OF RECYCLABLES COLLECTED FROM CABINS Journey D AIDED 4 COMMUNITIES TO EARN AN EXTRA INCOME OF RM1,405,660 18.8% REDUCTION IN CARBON EMISSION INTENSITY 1.05% AVERAGE BUILDING ENERGY INTENSITY AIRASIA FOUNDATION SUPPORTED 28 SOCIAL ENTERPRISES 2,853 INDIVIDUALS 7 COUNTRIES RM12.5 MILLION INVESTED IN ALLSTARS TRAINING PROGRAMMES REDUCED LIVE CHAT WAITING TIME TO LESS THAN 3 MINUTES INTRODUCED SUSTAINABILITY AS AN INTERNAL COMPANY VALUE COMPLETED 2019 CARBON EMISSIONS MONITORING, REPORTING & VERIFICATION FOR ICAO’S CORSIA INTRODUCED GROUP ENVIRONMENTAL POLICY EXPLORING THE UTILISATION OF SUSTAINABLE AVIATION FUELS LAUNCHED AVA 118 MORE THAN JUST AN AIRLINE >