Annual Report 2019

AIRASIA INDIA AirAsia India achieved a number of notable successes in 2019 as it celebrated its fifth anniversary. It grew its fleet by more than 50% from 18 at the end of 2018 to 28 at the close of 2019. It introduced two new destinations — Agartala and Ahmedabad — while opening a new hub in Mumbai, the country’s financial capital. It also launched a total of 22 new routes connecting the following cities: Agartala, Ahmedabad, Bengaluru, Bhubaneswar, Chandigarh, Chennai, Goa, Guwahati, Hyderabad, Imphal, Indore, Jaipur, Kochi, Kolkata, Mumbai and New Delhi. As of year end, AirAsia India was operating more than 200 flights every day with the capacity to serve over a million guests every month. In spite of a 27% increase in capacity from the introduction of new routes and added frequencies to existing routes, it increased its passenger load by six percentage points to 89%. Consequently, our associate saw the number of guests flown grow 36% year-on-year to nine million, while its market share expanded from 5% to just under 7%. Operationally, our associate focused on further reducing its fuel consumption through various programmes such as FlightPulse and the Electronic Flight Bag (EFB). FlightPulse, a GE aviation tool, enables pilots to use flight analytics to optimise operations and efficiency while reducing risk and fuel consumption. The EFB, meanwhile, is an electronic information management device that increases the efficiency of flight crew performance. AirAsia India has the distinction of being the only commercial airline in India where pilots have been approved by the regulator to digitally calculate aircraft load and trim for each flight, creating greater cost efficiencies. NEW ROUTES 22 GUESTS CARRIED 485,016 TOTAL CAPACITY 10.4 million seats TOTAL CAPACITY 619,764 seats AIRASIA INDIA AIRASIA JAPAN As an added bonus for guests, AirAsia India also has one of the highest on-time performance (OTP) among all airlines in the country. This, together with it living AirAsia’s mantra of being guest-obsessed and going the extra mile to put people first, has translated into our associate receiving the least number of complaints among Indian LCCs. AIRASIA JAPAN AirAsia Japan charted steady growth in 2019. It welcomed its third aircraft, successfully launched its first international route, Nagoya—Taipei, followed by a second domestic route, Nagoya— Sendai. Our associate also moved its operations and main office to Terminal 2 of Chubu International Airport which was officially opened on 20 September. Dedicated to low-cost travel, Terminal 2 has introduced user-friendly features such as self-baggage drop. Along with its new routes, our associate increased its capacity by 88% to 619,764 seats while also growing the number of guests carried by 85% to 485,016 for the year. This contributed to a 113% increase in revenue from JPY1.88 billion to JPY4.00 billion. As a relatively new airline, AirAsia Japan is still building its brand in the country. During the year it conducted an extensive nation-wide campaign in addition to working closely with Chubu Centrair International Airport, the government and business partners to build a homegrown brand that is loved within the local community. The airline ended the year with a transition in leadership from Jenny Wakana to Jun Aida, who will continue growing AirAsia Japan into the next phase of success. 100 MORE THAN JUST AN AIRLINE > BUSINESS REVIEW (CONT’D)